Consumer Project
The Consumer Project was created to address the growing concern of consumer problems in the Glasgow area. The Project aims to provide consumers with a non-legalistic approach to consumer redress. This takes the format of a Power Point presentation with the aid of booklets and is given by two project members. The presentation covers everything from the practical aspects of making the initial complaint to completing a Small Claims Summons.
The presentation begins with a brief outline of how the Law Clinic operates followed by an overview of the Sale of Goods Act 1979, which gives the consumer the ability to identify what area of law their problem falls under. It then moves on to the remedies to which the consumer is entitled and the circumstances in which these can be claimed. Once these have been outlined, the presentation focuses on the options for redress. This step-by-step process covers making the initial complaint, writing authoritative letters and lastly, completing a small claims summons with an overview of the small claims court.
Law Clinic details are given should the consumer require any further advice or assistance. Should the consumer's problem proceed to the small claims court after other redress options have been exhausted, then there may be a possibility for Law Clinic representation at the Court.
For more information on the Consumer Project or any other aspect of the Law Clinic, please email enquiries@lawclinic.org.uk.
