The legal assistance we provide includes legal advice, writing letters, speaking to relevant authorities or opponents, negotiating settlements to disputes, and representation in the courts. Although these services will be provided free, you might still need to pay your own legal expenses, such as the cost of instituting proceedings, or other expenses, such as getting to court.
We provide help on a wide variety of problems and disputes, such as housing, consumer law, employment law and Council tax – although we will usually not take on family disputes where children are involved; the interests of children require professional legal representations.
In addition, we will not take on your case if:
- You qualify for legal aid
- You can afford a solicitor
- Another better qualified agency can help you (such as a debt advice agency, Immigration Advisory Service, a Citizens’ Advice Bureaux)
However, even if we feel that you ought to find assistance elsewhere, we can help by:
- Finding other assistance for you
- Assessing your eligibility for legal aid
- Accompany you to a solicitor or other advisor to ensure your interests are protected
If you are unsure whether or not we can help you, please contact us in the normal way.
Once an appointment has been arranged you will be interviewed by two student advisors. Please bring all relevant documents to this interview. All communications between you and your advisors will be in the strictest confidence, and your file kept in a secure place.
In order to ensure you the best possible service, no advice will be given to you at the first meeting. Instead the students will research your case and check their advice and any suggested action on your behalf with relevant staff members and an experienced solicitor, and in some cases also with other law firms. In addition to providing you with legal advice, students will write letters and otherwise communicate with others on your behalf, seek a settlement of any dispute you have, and if necessary conduct legal proceedings and argue cases in the Small Claims court and various tribunals, such as the Employment Tribunal. If they have no right of audience, they can help you prepare your case and accompany you to court to advise you as the case progresses.
The quality of advice is also ensured by extensive training provided by its Director, supervisors, and by various members of the legal profession.